SOUTH Nowra mother of five, Tracie Byrnes, has a Christmas tree decorated in her living room, but sadly few gifts to place underneath it.
She ordered a St George Illawarra watch, two paintball guns, a Peter Brock framed print and a tool set from Hamper King and was promised delivery by mid-December – but nothing arrived.
Her parcel of goods is somewhere between Australia Post’s Chullora depot and Nowra but no one seems to know where.
Ms Byrnes ordered her presents, including several gift cards which she has received, in October, 2011.
She had successfully placed orders with Hamper King before and began paying her order off at $30 a week.
The Hamper King website stated Ms Byrnes’ goods would arrive between November 21 and December 16 and supplied a tracking number.
When the goods failed to arrive she contacted both Hamper King and Australia Post a number of times, but Australia Post said Hamper King had to lodge an investigation and Hamper King told her it was Australia Post’s problem.
Out of desperation, she wrote to the South Coast Register.
“I don’t know where else to turn to. I feel like my Christmas has been ruined,” wrote Ms Byrnes.
“What am I supposed to do? Christmas is only six days away and I need my kids’ presents.
“I have spent 12 months paying off my kids’ presents as I can’t afford to buy it all in one go and now come Christmas morning I won’t have their presents and I don’t have the money to replace them. I’m truly heartbroken.”
The South Coast Register contacted both Australia Post and Hamper King.
The Australia Post employee said she would check, but contacted Ms Byrnes to suggest she call their customer support line, which she had already done, and local charities could help her with gifts.
Hamper King general manager David White told the South Coast Register he had lodged an investigation with Australia Post and was waiting to hear back.
He set a deadline of 11am today for the parcel to turn up and promised to make it up to Ms Byrnes if it could not be found.
ANXIOUS: Tracie Byrnes with her children Ashton, Jaiden, Mia, Sienna and Jackson and the giftless Christmas tree.
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